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My FedEx tracking
number is not working? What do I do?
Sometimes the
warehouse draws extra FedEx numbers that do not get used when
they discover that the items can be packaged together safely.
This results in "dummy numbers". Other times, a package gets
separated from its order and does not get scanned by FedEx
right away. Either way, give it a day or two to see if all the
items on your order arrive. If not give us a call and we will
advise on beginning the lost package process with
FedEx.
FedEx has my
package but they have not delivered it yet. What do I
do?
Please contact FedEx at 1-800-GO-FEDEX to obtain
further status on your packages. The priority of
delivery within the method of shipment chosen is determined by
your local FedEx hub. Ateck
would always like for
your packages to be delivered ASAP. If FedEx is holding
them, please contact FedEx.
How do I contact
FedEx?
Phone: 1-800-GO-FEDEX
(1-800-463-3339)
Website:
http://www.fedex.com/.
How do I get my
FedEx tracking number?
The tracking numbers for each
days shipped orders are automatically emailed after 6:30pm
Pacific Standard Time. Alternatively, you can check the
Ateck
online order status after 6:30 PM. That is when
FedEx uploads the tracking numbers for the day.
What do I do if an
item is received damaged?
If the item appears to have
obvious damaged by FedEx, immediately tell the FedEx driver
you do not want to receive this package or call 1-800-GO-FEDEX
to submit a damaged shipment claim. If the damaged package was
left or someone else signed for it, there is a grace period of
around 3 days to file the damage claim. If a package
looks suspiciously damaged, you can tell the driver to wait
and open it to make sure the contents are not damaged and then
if they are refuse the package claiming the damage. Make sure
the driver files the damage claim. Obtain a control
number from FedEx and call Ateck
customer service at
1-888-333-1572
. If the item appears to be damaged straight
from the manufacturer, immediately call Ateck
customer
service at 1-888-333-1572
.
Always make sure to get FedEx's
damage package control number for your claim.
What do I do if
an item is missing from my order?
Check the amount of
tracking numbers you should have received. Verify you
have received all boxes and checked all packing material for
small items. If you are still missing an item(s), call
Ateck
customer service at 1-888-333-1572
.
Does Ateck
pay for the return shipping of defective items?
Ateck
is not responsible for manufacturer defects. We are not
manufacturers. Since we are not the manufacturer we split the
shipping cost with the customer. The customer pays for
shipping to Ateck
and Ateck
pays for the shipping
back to you.
Similar to a walk-in store,
Wal-Mart will not send a driver or courier to your house to
pick up a defective item you bought in their store. They
will not reimburse you for your time and gas money spent to
drive back to the store either. However, Ateck
will
use every good measure we have to ensure that you will be able
to get the item replaced promptly with as little hassle as
possible.
Does Ateck
deliver to an APO or FPO?
No, we do not deliver to APO/FPO.
Why did FedEx
separate the packages in my order?
That would be a
function of FedEx. Please contact FedEx at 1-800-GO-FEDEX to
obtain further status on your packages.
Refused or
non-deliverable shipment returned back to Ateck
.
What happens now?
If the shipment is "returned to
shipper", Ateck
will receive the packages back and then
credit the customer in full, including all items paid for that
returns with those refused boxes. If not all items are
refused then only the items received back will be
refunded.
How do I get
FedEx to leave a package with or without a signature being
required? What is a FedEx release waiver?
As long as a
tracking number has not been generated, you can contact your
local FedEx branch and put in a "Signature waiver" to either
require or not require a signature for delivery. Call
1-800-GO-FEDEX.
If a tracking number has been generated for
your order and once FedEx attempts an initial delivery, they
will leave a delivery notice on your door. On the reverse side
you’ll find the same "Signature release waiver". Fill it
out and they will follow your instructions on their next
delivery attempt. Some FedEx drivers will leave a package if
they are familiar with the neighborhood and consider it safe
to do so. That is completely up to the FedEx
driver.
Can I get FedEx
to hold my package at their station?
Contact FedEx to
find out the specifics for such an arrangement. Call
1-800-GO-FEDEX.
Is shipping added
cumulatively for each item I order or does shipping reduce
when you purchase multiple items?
When you order
multiple items, most of the time the shipping is reduced in
your shopping cart, according to weight and size, safety and
insurance required. Just place all items in the shopping cart,
pick your state and method of shipping and hit the shipping
calculator. You will see the reduction if it applies. On
certain items, due to significant shipping discounts offered
by Ateck
on the item, the shipping will add cumulatively,
unless multiple items are purchased. Shipping charge is always
per the website.
Does Ateck
ship internationally?
Ateck
does not ship
internationally. At this time we only ship within the United
States.
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