Help - Payment FAQ

What method of payment does Ateck accept?
• Visa
MasterCard
• American Express
• Discover Card
• No Purchase Order, Fax, and C.O.D. orders please.
Sorry, No International Credit Card.

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Why is my credit card declining when I know I have money in my account?
A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

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Does Ateck know why my credit card is declining?
The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date.  If so, please contact your credit card company or bank for information.

If no resolution is reached within 3 business days, this order will be voided.

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Why does Ateck need to verify my shipping address? I’ve ordered from other companies online and they do not require address verification.
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.


Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Ateck .

 

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Is the Ateck website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. 

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Does Ateck offer a Resellers Program or Dealers Discount program?
Unfortunately, we do not currently have a reseller or discount program available at this time. Ateck currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

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