|
What happens if
something is backordered?
If an item is found to be out
of stock after the order is placed, then item will be removed
from the order and the remaining items shipped. We do not hold
up the order because an item is backordered. You will not be
charged for the backordered item or the shipping cost of the
item. The item that was backordered will have to be re-ordered
online when stock is available.
Ateck.com
does not sell
backordered items. All product's availability are Live
data on our site based on our inventory data. However,
errors can occur resulting in a backordered item. The
count can be off or the last few items on the shelf could be
damaged. It is never our intention to charge an order
for items we cannot ship.
Does Ateck.com
accept phone, fax, email or regular mail orders?
All
ordering, price quotes, stock status, and shipping quotes are
done directly online, no exceptions. We do not accept phone,
fax or e-mail, orders or quotes. All pricing quotes on
products and shipping are available on the website
only.
What do I do if an item is
missing from my order?
Check the amount of tracking numbers you
should have received. Verify you have received all boxes
and checked all packing material for small items. If you
are still missing an item(s), call Ateck.com
customer service
at 1-888-333-1572
.
I did not get an
order confirmation. Did my order go through?
If you did
not receive a confirmation on the order however successfully
clicked the last submit button, most likely our server
received your order but communication back to your PC was
interrupted. Please do NOT replace the order on-line. If you
do, you may end up with duplicate orders and both being
charged since we use an automatic computer system. Call
our customer service at 1-888-333-1572
to make sure your order
was received to be safe.
I am afraid I may
have accidentally duplicated my order?
Call Ateck.com
customer service at 1-888-333-1572
. We will void the order for
you as long as it has not invoiced and/or shipped. If
duplicate orders have been shipped, obtain all the tracking
numbers for the order you do not want and call 1-800-GO-FEDEX
to refuse those boxes. You will be refunded when those
boxes are returned to Ateck.com
How can I get a
status on my order?
Go to Ateck.com
and click on Order
Status.
Does Ateck.com
offer discounts on volume orders?
Aside from the
reduced shipping costs of multi-item orders, we do not offer
any volume discounts on products or shipping. Product pricing
and shipping is as quoted on the web site. We simply try to
keep all prices as low as possible all the time.
Can I add to,
delete from or change my order after I submit it
online?
No. Once an order is submitted it can only be
amended or edited by calling Ateck.com
customer service at
1-888-333-1572
. Once our warehouses have scanned an
order, items cannot be added or deleted. Once any box
from an order is shipped, the order cannot be
voided.
How long does it
take to process an order?
It takes one to two business
days for us to process an order before they ship, no
exceptions. Once the order has shipped, your estimated time of
arrival will be determined by the shipping method paid for and
your local FedEx guidelines for delivery.
I looked at my
order status online and it says the order is void.
Why?
If an order is placed and the credit card declines
or the shipping address cannot be verified after three
business days, the order is voided out. The only way to
regenerate a void order is to replace the order online.
Please call us if you feel there has been some
error.
Can I reactivate
an order that has been voided?
The only way to
regenerate a void order is to replace the order
online.
Can Ateck.com
customer service agents physically get a product and describe
it for me?
Customer service cannot physically get a
hold of a particular product to describe it for you. Volume is
too big, operation is too fast and we have more than one
warehouse all of which customer support is not located
near. All the information we have for each item is on
our website. Please use the “PRODUCT LINK”, “SEE IT” and
“DETAILED SPECS” link for information on the
product.
I am having
trouble with my shopping cart. What is wrong?
We run
into shopping cart problems usually, for one of the following
reasons:
1.Cookies not enabled
2.The master clock on the
computer is not set correctly
3.The terminal you are using
is behind a firewall.
4.The item you are trying to purchase
is sold out, or there is a lesser quantity than you wish to
purchase.
5. You are using a browser less than Internet
Explorer 5.1.
6. Some people have trouble when using any
Netscape browser.
If all else fails, try closing all
programs, restart your computer or even try from a different
computer.
Why does one item
always stay in my shopping cart?
We run into shopping
cart problems usually, for one of the following
reasons:
1.Cookies not enabled
2.The master clock on the
computer is not set correctly
3.The terminal you are using
is behind a firewall.
4.The item you are trying to purchase
is sold out, or there is a lesser quantity than you wish to
purchase.
5. You are using a browser less than Internet
Explorer 5.1.
6. Some people have trouble when using any
Netscape browser.
If all else fails, try closing all
programs, restart your computer or even try from a different
computer.
Does Ateck.com
have a paper catalog?
No. The one and only catalog for
Ateck.com
is our website http://www.Ateck.com
/ There is no
other catalog.
How do I operate
the shopping cart?
Search for the items you want to
buy. Click “Buy” for each item you want. If you want
to buy more than one of an item, input the new quantity in the
Qty Product field and click “Update”. If you need to
shop for more items, then click on "continue shopping".
When you have added the last item you need, select the method
of shipment you want to pay for and your ship-to state. Click
on the shipping calculator button to view the total charges.
If everything is to your satisfaction, click on “Check Out”
and login following the instructions. New customers can
at this point click on "I am a new customer" located by "New Customer" and
create an account. This simply holds your shopping cart
items while you make your account and then you proceed to
check out like normal.
Can I take
advantage of a manufacturer mail-in rebate with
Ateck.com
?
For your convenience, Ateck.com
does it's
best to advertise any current Manufacturer rebates on our web
site. However, Ateck.com
does not offer the rebate. The
prices listed on our web site do not include the rebate
savings. Any use of these rebates is limited to any terms or
conditions as determined by the manufacturer. If you have any
questions regarding the rebate terms & conditions and how
to redeem the rebate, please contact the manufacturer
directly.
After I place an
order with Ateck.com
will I be advised of the orders
progress?
Ateck.com
will do everything possible to
keep you informed of your order via e-mail. Your tracking
number will be emailed to you once the item is shipped. You
may also check our online order
status page for live updates.
Is the Ateck.com
website secure? What kind of security is used?
When you
are placing an order on the Internet, security is a number one
priority. All on-line transactions are sent through our secure
server, and encrypted with 128-bit technology. Once the
information is received through the Internet, trusted
authorized employees will process your payment, and make sure
that your information is handled with the highest level of
security.
Does Ateck.com
sell or release my personal information? What kind of privacy
is offered?
Ateck.com
respects your privacy. We will
not under any circumstances sell or release your information
to anyone. All of the information obtained from our web site,
will be used for processing purposes only. The only e-mail you
will receive from Ateck.com
will be in regard to your order,
RMA status and other information you may have requested, such
at Product Auto-Notify.
| 
